Privacy Policy

Last updated: May 19, 2026

Paper Jam ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and what choices you have. It applies to the Paper Jam website (paper-jam.com) and our subscription service.

Paper Jam is operated by Paper Jam, based in Portland, Oregon, United States.

1. Information We Collect

We collect the following types of information:

Information you give us:

• Name and shipping address (so we can mail your editions)

• Email address (for order confirmations, subscription management, and updates)

• Payment information (processed securely by our payment provider — see below)

• Any communications you send us, like emails or contact form submissions

• Optional information you choose to share, such as feedback or social media handles

Information collected automatically:

• Basic usage data when you visit our website (pages viewed, links clicked, referring sites)

• Device and browser information (type, operating system, IP address)

• Cookies and similar tracking technologies (see Section 6)

Information from third parties:

• Order and subscription data from our e-commerce platform (Shopify)

• Subscription management data from our subscription app (Seal Subscriptions)

• Email engagement data from our email service provider (if applicable)

2. How We Use Your Information

We use your information to:

• Process your subscription orders and ship your editions

• Manage your subscription (billing, renewals, cancellations, address changes)

• Send transactional emails (order confirmations, shipping notifications, payment receipts)

• Send marketing emails about new editions, products, and Paper Jam news — only if you've opted in

• Respond to your questions and provide customer support

• Improve our website, products, and customer experience

• Detect and prevent fraud, abuse, or security issues

• Comply with legal obligations

3. Payment Information

We do not store your full credit card information. All payments are processed by our payment provider, Shopify Payments (or other approved processors), which is PCI-DSS compliant. We only receive limited payment details necessary to manage your subscription, such as the last four digits of your card and the card's expiration date.

4. How We Share Your Information

We do not sell your personal information. We only share it with:

Service providers that help us operate Paper Jam, including:

• Shopify (e-commerce platform and payments)

• Seal Subscriptions (subscription management)

• Shipping carriers (USPS, UPS, etc.) for delivery

• Email service providers for transactional and marketing emails

• Analytics providers (such as Google Analytics) for understanding website usage

These providers are only authorized to use your data for the purpose of providing services to us.

Legal compliance. We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business transfers. If Paper Jam is ever sold, merged, or otherwise transferred, your information may be transferred as part of that transaction. We'll notify you if this happens.

5. International Subscribers

If you live outside the United States, your information will be transferred to and processed in the US. By subscribing, you consent to this transfer. We take reasonable steps to ensure your data is protected in line with this policy regardless of where it's processed.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Keep your shopping cart and account session active

• Remember your preferences

• Understand how visitors use our site (via analytics tools)

• Improve site performance

You can control cookies through your browser settings. Disabling cookies may affect how parts of our site work, especially checkout.

7. Email Marketing

If you've subscribed to our newsletter or opted in to marketing emails, you can unsubscribe anytime using the link at the bottom of any marketing email. Transactional emails (order confirmations, shipping updates, billing notifications) are part of your subscription service and cannot be opted out of while you're a subscriber.

8. Data Retention

We keep your personal information for as long as you have an active subscription and for a reasonable period afterward to:

• Fulfill our legal and tax obligations

• Resolve disputes

• Enforce our agreements

You can request deletion of your data at any time (see Section 9). Some information may be retained as required by law (for example, transaction records for tax purposes).

9. Your Rights & Choices

Depending on where you live, you may have the following rights regarding your personal data:

• Access — Request a copy of the data we have about you

• Correction — Ask us to fix incorrect or incomplete data

• Deletion — Ask us to delete your data (subject to legal retention requirements)

• Portability — Request your data in a portable format

• Opt-out of marketing — Unsubscribe from marketing emails anytime

• Restrict processing — Ask us to limit how we use your data

For California residents (CCPA/CPRA): You have the right to know what personal information we collect, request deletion, and opt out of any "sale" or "sharing" of your data. We do not sell your personal information.

For EU/UK residents (GDPR): You also have the right to object to certain processing and to lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at shop@paper-jam.com. We'll respond within 30 days.

10. Security

We take reasonable steps to protect your personal information, including using secure payment processors, encrypted connections (HTTPS), and reputable service providers. However, no system is 100% secure. If we become aware of a data breach affecting your personal information, we'll notify you in accordance with applicable law.

11. Children's Privacy

Paper Jam is not intended for anyone under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we'll delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects when it was last revised. Significant changes will be communicated by email to subscribers. Continued use of our service means you accept the updated policy.

13. Contact Us

Questions about your privacy or this policy? Email us at shop@paper-jam.com.

If you're not satisfied with our response, you can contact the appropriate data protection authority in your jurisdiction.